How can I contact you?

Our articles on the site aim to answer all your questions. If you do not find what you need, you can contact us via our contact page or directly by email: contact @aetheris .fr .

We value your satisfaction and strive to respond to all your requests within 24-48 hours.

Important: Please use only one method of contact to avoid any processing delays. Provide as much information as possible (order number, email address used for order, photos, etc.) so we can assist you quickly.

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Shipping Information

We offer free shipping on all orders over €50 within Europe.
For orders under €50, a delivery charge of €4.90 applies.

Estimated delivery times:

• Processing time: 1 to 2 business days
• Delivery time: 6 to 8 working days

These deadlines concern the following countries: France, Belgium, Luxembourg, Switzerland, Spain, Germany, Italy, Netherlands, Austria, and Portugal .
For any other destination in Europe, please contact us for more information.

We work with reputable carriers to ensure secure and fast delivery.

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How do I change my shipping address?

If you recently placed an order and would like to change the shipping address, please contact us immediately!
If your order exceeds 24 hours, we will no longer be able to make changes as it will already be shipping.

In this case, we recommend that you place a new order with the correct address.

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Satisfied or Refunded

You have 14 days after receiving your order to request a refund if you are not satisfied. Items must be returned in their original condition and packaging. For more details, see our return policy .

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Delivery to Europe

Enjoy free shipping on all orders over €50 .
For orders below this amount, delivery costs are set at €4.90.